Tim Hortons - Richmond Hill

I asked for grilled chicken for my sandwich but when I started eating I recognized they put crispy

Leo is the best manager here. I come here almost every morning and he never fails to greet me with kindness and converse about school. Service is so fast, I always get my farmers wrap and iced coffee in under five minutes. The food is very tasty and the staff is patient. Great Timmies overall.

Went to get breakfast through the drive thru. The man taking our order seemed like he was in such a rush. To make things worse our whole order was wrong! I ordered a BELT sandwich and a steak breakfast sandwich. I got a BELT with no bacon and a breakfast sandwich with egg and bacon instead of steak! I was very disappointed

Ordered take out and they didnt even give us one of the orders. When I went back the staff just smirks and laughs it off. The worst customer service. They even forgot butter, pepper, salt for the bread in chili. Didn’t realize I have to make sure the staff got my correct orders for such simple tasks. What a joke.

The manager didn’t train the staff well!They start cleaning their equipments before closing time which makes the whole store full of smoke. The smoke is so disturbing that customers start coughing. Some customers went to talk to the staff that it’s not proper to do it. But the staff was rudely saying “we always do this and nobody else has complained before, is it really damaging you?!” Excuse me? Nobody complains means it’s right to do it? What do you mean by “damaging”? There has to be somebody passing out needing 911 to make you be aware that the smoke is terrible? I didn’t join the argument cuz maybe the staff had a bad tiring day, and may even experienced some Karens.But managers or whoever responsible for training the staff please please please! Yes TH is so much more affordable than some other cafes but it doesn’t mean you don’t need to care about customers. As you can see, so many other reviewers complained about the service rude staff. Isn’t TH proudly Canadian, Canadians are supposed to be nice!