Costa Coffee - Richmond Upon Thames

Unfortunately since the manager change a few months ago the shop has not done very well. Coffees are now inconsistent in taste and temperature, and yesterdey when I popped in during the afternoon I saw that the nata tarts in the cake counter had large...blobs of mould growing on them. I have to ask how this went unseen by staff and the manager and on further inspection, some of the other cakes looked very tired indeed especially the lemon tarts. This is either poor stock rotation which is in turn poor management or an attempt to increase profits by ordering less and selling stale old products to unsuspecting customers. Again, poor management and totally unacceptable. I'll be trying out the other local Independants for my daily coffee fix

While the coffee and sweet snacks were tasty the food preparation time was quite lengthy. The restaurant was not all that busy so it took much longer than anticipated.

Fast service and very friendly staff coffee as normal with Costa very good Outside seating area only has a few tables but pleasant and shaded on the main road

Walking in and there where flies inside the venue. When we got served the service staff looked really tired and over worked. Only staff behind the counter and all tables where full of cups. The bins where overfilled and the place was extremely busy...but not enough staff. The toilets here atrocious!! The floor was wet with urine and the loos smelts so bad. Anyone could have slipped as there was no wet floor sign. Tried to speak to the staff but no one appeared to look up at me they where so busy and I felt so angry that I had to leave. I'll never go there again. It was disgusting and really messy. People be warned and try another coffee establishment that is cleaner. No air conditioning at the venue and the air was hot and stale.

The staff are amazing!!! Being a regular, they even remember your usual order. Can get very busy, but alway worth the wait.