Pizza Express Hill Street

I’m sitting in pizza express right now. we’ve been waiting for over an hour and still no food despite us constantly asking. no very pogchamp

A very good place to meet for a three generation family gathering. We much enjoyed our early supper recommend the starters of larger dough ball plates with dips and lemony thyme chicken wings and buffalo mozzarella salad. Main course salad portions generous and everyone enjoyed their various pizzas. Rosa our waitress was excellent and coped with a smile and patient good humour with the confusion of 9 different family members trying to order together. It is a spacious restaurant so that we could chat without disturbing other diners.

Worst service ever! We walked out before we even tasted the food. It took the staff a while to decide who would bring us to our table and after we were seated, no one came to take orders even though we asked twice. Plenty of other great pizza places avoid this place.

We ended up here because there was a 2 hours wait at Franco Manca and we were a large group of families with kids. This pizza restaurant needs to seriously reconsider their claims of serving pizza . I suggest the bosses at this company go to some Italian restaurants and see/taste a real pizza. Go across the road and that would be a good start; study your competition. Takeaway pizza is much better than theirs, waaaay better. The dough is hilariously tasteless and thin. Their ingredients combination have nothing to do with pizza. And their prices are seriously eye watering. Then once you 've finished, they have the cheek to add a service charge of over 10% to the bill. A pizza and a drink each, average £25, and that includes kids. So out of a £300 bill we unknowingly left over £40 service charge and also gave a cash tip. We only realised we had been charged this fee after we left. Very bad business practice. Next time I 'll invite everyone around mine and get some takeaway pizza for a fraction of the price. The only positive note was the young man who served us who was polite and efficient. I hope that at least the service charge went into his pocket and not that of the stakeholders.

First time visiting this restaurant and we were very impressed! We were greeted by Rosa who looked after us our entire meal . She was very attentive and welcoming to us. The food drink were served in good time and the quality was amazing. We will be back in the future Chris , Hayley , Kirsty Natalie