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Feedback gevenI had a strange experience at this restaurant. I arrived with a voucher and a code to receive a discount on a French vanilla, but no one seemed to know about it. When I mentioned the address 367 Montee Industrielle Et Commerciale, they looked at me as if I was trying to cheat them. They ended up giving me the bill without saying anything.
Constant mistakes and food shortages. Unable to correctly remake my wrap. Ignored our specific request. Unable to go inside to fix our order since only the drive-thru was open. Waited over 10 minutes in strong wind and cold at the drive-thru window, only to discover that they did not redo our order but just added the missing potato to a morning wrap, leaving the rest of the food cold. One wrap had only half an egg and the almond milk hot chocolate was missing the almond milk. Disappointing experience, we will be going to a different Tim Horton's next time.
I am disappointed with the slow service at this restaurant. They forgot to include chipotle sauce with my order, and my grilled cheese sandwich was not cut.
A Tim is a Tim! But some stand out for their courteous service and presto! life... To date, no errors in my orders, always a sincere smile and health measures respected. Well done to those who respect those who are new to customer service, be patient, you started somewhere too!
It's really disappointing that all Tim Hortons in Rimouski only offer drive-thru service.No possibility of going to the toilet, washing our hands or relaxing sitting anywhere other than in our vehicle after driving.The line was long at the drive-thru but we were served quickly.Our order was incomplete, the maple Boston and the chocolate one were missing. When my husband checked out we had left the parking lot so he went without dessert.The few staff inside the restaurant were working hard to accommodate customers. I pity these poor young people.
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