Bgr Burgers Grilled Right - River Hill

Definitely my first and last time going to this place. For starters walking into the establishment all 3 people are just looking crazy no one greeted me or anything (maybe that 's too much to ask but i 'm trying to provide context). As I 'm ordering the girl taking my order clearly is bothered by something and simply doesn 't want to be there. (I know this because I also observed the way she took other peoples orders giving them side eyes etc if they were taking too long or confused about something on the menu). After placing my order I went to get my beverage to which was completely flat, literally every single drink from the fountain tasted like sweet water. Got my burger and it had literally no flavor, it just tasted burnt although I was hungry I threw nearly half of it in the trash. This shocked me because it smelled so good in there, and the wait was ridiculously long for there to be hardly anyone there. But what really took the cake for me was how the young lady who took my order felt the need to speak with me when I placed the metal eating tray in the wrong place. Having not noticed the shelf over top of the trash can I proceeded to take the tray all the way to the other end of the counter where nothing else was as I assumed there was no where else to put them and I thought leaving them on the table would be a little careless. It seemed to me that this would be easier for them to just grab it off the counter and wash it etc. After doing so the young lady sharply says DON 'T SIT IT THERE SIT IT OVER THERE OVER THE TRASH CAN . Now by sharply I don 't mean super loud and screaming but clearly in an irritated tone to which I responded well obviously I didn 't know I thought this would be easier and I didn 't see a shelf over there but OK. Nothing about this place tells me to come back. I left out and went up the street to my stylist and she then informed me that the business was black owned and all of a sudden it became clear. Coming from a black person who does NOT hate themselves or their people we have to do better. It 's almost like you can count on a black owned business having subpar customer service. Nothing about the atmosphere was inviting or professional at all. It gave me corner store vibes from the beginning and I should have walked out instead of ordering but I did not. I really wish that my people would take more pride in ourselves and how we interact with each other be it a person of color or someone else. On a positive note the location is very nice and the tables and floors were relatively clean. I also think the menu options were good ideas but the execution is completely lacking. With the right customer service and better cooks i 'm sure this could become an absolute staple but as of now it 's a no from me with absolute certainty.

Love BGR. The Columbia location is great! Our food is always cooked perfectly and it’s delicious! Look at the fry in my pic it’s the just right amount of crispness! I get the beyond burger because I don’t eat red meat and it really tastes just like a beef burger. My husband loves the bison chipotle burger, he says the best way to eat that is with pepper jack cheese, onion rings and barbecue sauce. I’ve also had the turkey burger and that is delicious too! You can’t go wrong getting anything on the menu. I typically get my burger wrapped in lettuce and they do it really well. If you are looking for a great burger this is the place to go! Vegetarian options: Beyond burger Dietary restrictions: Beyond burger is soy free. Offers lettuce wrap and gluten free bun

Tried my first BGR burger today. Loved the restaurant and the workers were bustling and friendly

I enjoyed my burger! Cooked well. It was the Wagyu burger. Love me some Bleu cheese on a burger.

Food is delicious. The staff is always kind. And the restaurant is clean. Love going to this restaurant.