El Pollo Loco - Riverside

I used the kiosk the girl working there told me to. I gave myself great service.

Now you must order from a station, un manned. Then much of the order was forgotten by those putting it together. Asked for extra salad dressing now they charge for it.We are now stuck with this mess because of Governors increase in labor costs. I think this could be the demise of CA fast foods!

Went into the el poyo Loco at the riverside plaza standing waiting for the cashier to take my orderWith a stern voice wasn't even polite about says we only take orders for seniors and disabled at the cash register you can use the kiosk to place your order I just oh I'm a senior can I place my order at 5he register then she rudely said that's what I just said .I walked out I'm not going to spend my money in a place with someone talking to me like that when I only was polite to this person horrible customer service I work in retail I never treat my customers this way never will I ever come back

Chicken is always cook great it’s there service that needs work. They always forget something I paid for . Their churros are always hard . And they have to learn how to properly make their famous Green salsa it’s always watered down and don’t taste like Salsa it’s nasty . Cmon u are getting paid pretty good now and this is the service you provide smh ?????????? I don’t want my money back I just want yall to improve

Just not as it use to be hear,Smaller portions, cold food, over priced,I get hosed enough during the week, but when I go there to grab myself some dinner on my way home,It's awful,,!!