Marco's Pizza - Riverview

Hmm, they’ve definitely lost their touch. Where’s the cheese? Why does everything just fall apart like this? It's not worth the $20. This was supposed to be their famous pepperoni magnifico.

Until tonight, I've had consistently great pizzas from the Providence location, with the exception of one other instance. I typically order from there every week. However, the pizza I received tonight was poorly made. Interestingly, the two times I’ve experienced subpar pizzas have coincided with when the male staff were working. In contrast, every time my pizza was made to what I would consider perfection, it was during the shifts of the female staff. I truly believe that the women at this location put a lot of effort and care into crafting their pizzas, while the male staff seem to lack that same dedication. So, hats off to the ladies working there; you’re doing a fantastic job!

The restaurant could benefit from new management, as the staff appear overworked and stressed. The pizza is consistently good, but it isn't always served hot.

This is an unfortunate story of a restaurant with poor ownership and management. First, a year ago, when I got home, I saw that my pizza had a 3 wide crust all around it. I really don 't like crust to begin with but at the very least it was not typical and I got far less pizza than expected. I called and was told by the manager that they have had trouble with help and they would put a credit on my account to replace the pizza. I looked, it was there for about a week then it was gone when I went to use it. I decided to give them another go about a week ago. Ordered a pizza online, it was ready when I got there, opened the box, the pizza looked good. Ran my credit card...timed out. Ran it again...timed out. Ran it again....declined. The girl said they had been having problems with this machine. No worries. I got a different card and she suggested using her other (very antiquated machine). Both machines were old compared to today 's standards. The 2nd machine worked. The next day I saw that there were charges pending on both cards. I called the manager who called the owner who said they would have to wait one more day to be sure the transactions cleared. They could see both transactions pending, but they would call me back the next day. Ok no worries. Three more days go by...crickets. Now I 'm on vacation. I see the transactions are no longer pending but cleared. I called again so I wouldn 't forget about it and was told that I had to provide screen shots of my credit card statement and email it to them. I said, that isn 't going to happenm, I 'm on vacation and I had no intention of doing their work for them. I explained that I too owned a biz for 49 years and know that they can look to see if those cleared. I was not going to be inconvenienced further. I contated them as a courtesy because I know they would incur charges if I disputed the charges. They insisted I gave them screenshots or I wouldn 't get my money. I said I would just dispute the charges then. I was told to do what I wanted to do. The next day when I was about to dispute the charges, I saw a credit pending on one of the charges. No call to me to tell me they took care of it. Such poor customer service. The owners were involved and the decisions were extremely poor. This was all their fault and never an apology or acceptance of blame. That was their last chance. I do not recommend the Providence Rd location to anyone. What a waste of time for a $25 refund.

Manger on night shift refused me to add on a another pizza when she didn’t even start my order yet so there was no real reason why she couldn’t make the other pizza she was pretty stand offish about it