Arby's - Roanoke

This place is an absolute DISASTER. Everytime we go here our order is wrong. Tonight they gave us the wrong order. My husband went in to tell the lady at the register it was wrong. He told her he wanted the new ranch and swiss sandwich meal and herrespond was, the turkey? He said no, the roast beef. Then order 2 more of those sandwiches and once again she said, theturkey? No! Finally she got the manager because she clearly doesn 't know what they have on the menu and he fixed it. Please forthe love of God get new staff. If you don 't know the difference between meats then don 't work at Arby 's.

Ok so I 'm completely changing my review for this location. Do not go here at night if you want to get what you 're actually getting what you order. Im done with this location. Its always something different. My final straw was when they charged me$2.59 for a small crinkle fry as well as $0.59 for the liquid cheese. The container didn 't even hold a kids size fry; letalone a small. The cheese ok I 'm cool with; but not when I feel like I 'm being taken advantage of. I 'm sure it wouldn 't beendifferent had the shift manager taking the order would 've said something about the container but he didn 't. They call thisthe training store now. So does that mean if someone is being served life that here; will that be treated life this at the otherlocations? It 's employees like this that give the rest a bad name.

Did not like the new steak sandwich it tasted strange not good, the gyro is great tho. You need a real Italian sausage sandwich with real Chicago flavor not the bad sausage in virginia. All the the Italian sandwiches in roanoke taste bad except at the fairbecause there meat comes from up north I was told.

It's Arby's! I got two Gyros and they were absolutely delicious because I got the ones that were Greek. Didn't care too much for the beef and cheddar because there was more cheddar than there was beef. But all in all it was a pleasant experience..

Upon entering the store, the tables were dirty and there was only 3 others in restaurant, We ordered our food anyway and the person taking the order was polite but didn?t seem very outgoing or friendly. When we finally received the food that wasordered my big roast beef had so much cheese on it, that it was soggy , All of our fry?s was nothing but small pieces not actualcurly fries and very dry an hard , This restaurant use to do pretty good but last few times our family was there, the food waspoor and the service, oh , an we had to clean our own table before we sat down to eat. Even though they remodeled the restaurant, which was a plus it?s going down hill fast, we even seen a lady on the way out and she was frustrated with how the restauranthas gone down, with the service and the food as well. If you want (Ok)Arby?s just go to the one in Salem.