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Feedback gevenTakeaway took two hours to be delivered, food was cold, not even warm enough to eat, once warmed up, it was bland and uninteresting Staff were rude and unhelpful apart from the telephone guy who was extremely nice, rest of the staff in the background, screaming and shouting were rude … won’t be wasting my money again and won’t be venturing anywhere near this establishment
I’ve ordered from here many times and the food is always delicious. I order the steak gyros and the meat is always cooked well and the salad is fresh. Good portions sizes too. It always turns up quickly and piping hot. If you want a takeaway that tastes homemade and actually fills you up this is the one.
We ordered online direct from their website at 7pm it still hadn’t arrived by 8:05, we rang and was told it was on it’s way, we rang back again at 8:30 and was told they’d missed the order and would have to wait another hour, 2 and a half hours for food is an absolute joke, we cancelled and asked for a refund and was told they’d send a driver with the money, shocking service, we def won’t attempt to order anything else from here again, this is a shame cause we all love Greek food and was looking forward to it.
I ordered food at around 9pm, but over an hour later I called to inquire about my order and was informed that the driver had already left but it was busy. At 10:08pm, I received a text message saying my food would arrive soon. However, when I called again half an hour later, I was told that they were unsure of the status of my order. Frustrated, I decided to cancel my order and go to bed. At 11pm, Theo Peppes called me back to explain that the driver had mistakenly delivered my food to the wrong address, resulting in the cancellation of my order. While there was mention of a voucher and apologies from Theo, there was no follow-up call from the manager to apologize for the mistake.
Consistently excellent over the years we have been customers. Generous portions of all food ordered and still piping hot when transported home. Whether it’s Greek or Italian you’ll be transported to that country because the flavours are so authentic. Thank you Soran and your staff are great.