Fastrac - Rochester

This place quickly went downhill. Coffee and soda are always out of service. The staff could take care of less.

You never put pliers for the hot dogs, force you to use your hands, which is disgusting and dangerous. But at least they are always cold and boiled under so that you do not burn and food poisoning is free!

I only give him a 4 because I usually have to call after the order to make sure they have refunded the order. It happened too often. I look up to pick up and never gor it ghen I have to sit and wait until it is made and cooked. They are usually not ingriedence. The only rescue is John. He always gets vall and try to get it right to mqke and has excellent customer service.

The service is generally good, but due to COVID, they now have to close at 11 PM, which I don’t quite understand. My main issue today was that I ordered a pizza and was informed that they had no staff available to make pizzas. This is the second time I've tried to order a pizza from this location and have been turned away. It seems like they're consistently struggling to have enough staff to provide the full range of services that are offered and advertised. Overall, I'm quite disappointed.

The coffee is really disappointing. I even reached out to Cumberland corporate, but they didn't seem to care. They charge over $1.60 for a can of Arizona iced tea, claiming it's because of their supplier. Seriously? Even the bodegas in the city sell it for just 99 cents! They've also changed the pizza crust recently, which seems to prioritize quantity over quality.