Einstein Bros. Bagels - Rochester Hills

This site has just reopened and is now owned by companies/runs. This is by far our favorite Bagel Stop and we are so happy to have them back in business. We do not even live near the area, yet we will travel the 7 miles to get our Bagels from Einstein. Today was the first day they were opened and although they were still in the training stages, everything went smoothly and the staff was very friendly and the Bagels as good as ever.

Delicious bagels, my favorite is chorizo sunrise. Good strong coffee, friendly faces, quick service. There is plenty of free parking. Wheelchair accessible. There are restrooms available. No tables/seats are available.

They were super busy this morning! They got my order wrong but still made time to fix it with 10+ people in line. Great customer service.

We usually get good bagels from them but this time around the experience was not so good, the server said that the bagel is never toasted with butter, when I said that I order it every single time, he was getting irritated and then gave this burnt bagel which I opened only later.

Waited about 15 mins for a bagel and coffee and the store was hardly busy. 3 people working and they all seemed flustered and not knowing what they were doing. Advice to management, each team member should have their station and duties per shift and stick to them. There was a team member taking orders from where she was assembling food then I had to give my order a 2nd time to the cashier and he even seemed confused. Then, after assembly my order that female team member jumped onto the cash register for 1 customer before heading back to assembling food. Management, train your staff and do better!