Dunkin' - Rockaway

I don't understand how a place could be so bad. I never had a bad coffee. my order was so bad in the last months. I ordered plant milk for my ice cream and cold foam in the app and when I went to pick up my order, they told me that they were from the extras I ordered and offered replacements that were not the extra $1 I had ordered. I chose everything they gave me and it was so rough. I called to ask if I could get a refund and the load manager offered me a new drink, but I just want my money back. the drinks are never mixed and I wait to order between the visit - only enough time to forget how terrible it was. I hope I only get my refund. also paneras coffee is better and that says something.

I ordered the same thing yesterday and it had foam on top. Today, I ordered it again and there was no foam. In the past, I have made other orders that were incorrect or tasted terrible, so I was surprised when this happened once again. It's frustrating how I specifically requested cold foam and it wasn't even on the coffee.

When you walk into this restaurant, you'll notice that it is more spacious compared to other Dunkin' Donuts locations. One unique feature is their display case for donuts and bagels, which resembles a bakery-style showcase. I gave them four stars because the service was a bit slower than other places I've been to. During my visit in the evening, there was one person working at the window and two at the front counter. It took around 5 minutes for me to receive my order of a medium coffee and a toasted bagel, which was longer than at other places where I usually get served within a 2-3 minute timeframe. However, the amount of cream cheese provided with my bagel was quite generous compared to other restaurants. Additionally, they offered pumpkin coffee, which was a nice touch. The décor in the restaurant is modern and stylish, making it a cool place to hang out.

I ordered a basic iced coffee and somehow they made it taste like garbage, I have no idea how. I have had this coffee before with no issues. It was awful and I will not be returning. If I could give 0 stars, I would.

My grandson and I visited this store twice after school. The store was clean and their Doughnuts, Cakes, and Ice Creams were well displayed. The added highlights were the employees interactions with my grandson. They were hospitable, engaging and funny.