Popeyes Louisiana Kitchen - Rockaway

Nice going.....again. Ordered two dinners through Door Dash. Popeye didn't include the coleslaw that is part of the dinner. This is the second time. Lousy job!!!!

That person in green (i assume is the manager) is very very rude. Second time already she gave us an attitude

Gave us barely any fries w our order and told us that was the “portion size” for LARGE fries . ordered 11 piece meal and got 7 pieces in the box. do not recommend this location as the meal quality is often very, very low.

Let me first state I love Popeyes and this review is based on the people and service. Been going here for years and never really had any complaints. Its been since the pandemic that the service has gotten so bad that Ill probably avoid it and go to the other Popeyes on 46. The staff is rude, talks about the customers in Spanish. I waited 20 minutes for my 2 simple chicken combos, yet they continued to give out orders, to what I suspect were friends or family, before me, even when my order was placed before theirs. When I asked where my order was and that Ive been waiting awhile, I got a very rude and snotty response, followed by them turning to a co worker and saying an insulting slur in spanish. When I finally got my order it was cold, as I observed it was on the counter for some time, and not correct; missing biscuits. Due to my anger I avoided confrontation as I would have likely ended up in handcuffs. This place is run by young adults, kids, and the management doe not hold the workers accountable. I watched as one of the staff knocked over a stack of cup lids, causing some to fall on the floor. She simply picked them up off the floor and returned them to the stack. It was obvious the entire staff was unorganized and clueless with no true leadership as the young manager just stood there as if everything was ok. My next response is to corporate headquarters, however, I dont suspect anything will be done.

I like to go here a lot, I always order and receive my food fresh, I really like the service that the employee in this town gives me, I always order the spicy chicken and fries, all very delicious