Red Robin Gourmet Burgers - Rockaway

We ordered dinner for our child and chose the macaroni and cheese from the kids' menu. It seemed like there was barely a portion—definitely not enough to justify the price. Additionally, my husband requested no mayo on his burger, but it was drenched in it. Overall, not a great experience.

Our table was missing salt but had two bottles of ketchup. Two of us ordered burgers, which were overcooked and charred, despite ordering them medium. On a positive note, my son really enjoyed his wings and fries. We also ordered the bacon cheese dip for our fries, which was truly delicious.

I’ve never had any issues with the service or the food here. However, I find it puzzling why the stand is positioned near the windows. I really need to pay more attention to details like this, as it affects my overall experience. This is now the third time I’ve been to Red Robin and I’m starting to lose my faith in the place. This photo was taken at 12:35 PM during lunch.

Where should I start? Place, 4/5. It's in the mall, so there's not much to complain here. It is in a good place, and there is access from outside the shopping center. Cleanliness, 2/5. The tables were not very clean, nor were the seats. The utensils were also dirty, with dirt stains on 2 of the 4 forks. Eat, 4/5. The food is usually good at Red Robins, and this place was not much of an exception. I had better Red Robin's food, but it was just under the base. Service, 0/5. We came and got a table, even though we wanted a stand. Half of the stands were unused, but they probably had no personnel. The server took 10 minutes to even ask about drinks. As soon as we got them, we asked a few minutes, not the 15 minutes more to return him. Then we waited 20 minutes to get food. From there we waited great time, sometimes 15 minutes for him to return, so we could get fillings for frits or drinks. The absent mindfulness of the server was an absolute no-go for us. We even went ahead to ask after we had waited these 10 minutes if we were waiting to order our food. When they broke out the food, they lacked some of the dishes and sauces we had ordered. In addition, the receipt show that we ordered garlic fries that we did not order. I don't recommend this place to anyone. 1/5 stars.

They obviously desperately need more staff based on the experience we had. The place was not busy at all, and yet it took quite a few minutes for anyone to even come out and seat us. The utensils we received were dirty. I saw a fruit fly hovering around our table. They were out of stock of a lot of things, such as wraps, chicken, etc. The burgers were fine and nothing to complain about. But everything else such as service, cleanliness, and menu offerings, needs improvement.