Chipotle Mexican Grill - Rockville

Busy place, but friendly folks ... some who have been around for quite a while (and still manage to smile at all of us).

Stale and under-fried chips, no salt in guacamole, and extra tortilla on the side was not heated through. Good agua frescas.

I placed my order through the Chipotle app. I picked up my order and got in the car. I saw that the top two bowls that the lids were crushed and were set on top of the bowls and not even attached to the bowls, so I looked at the contents, and it was barely any food in the bowls. In fact, the contents just covered the bottom of the bowl. I drove back to show that this was not what I paid for. I showed the manager, and she looked at me like, What do you want me to do about? I said, look, there is barely any food in the bowls. Her reply was that each order got 4oz of chicken. Mind you that each bowl had one piece of chicken in it, and it looked like they sprinkled enough rice to cover the bottom of the bowl. I ask for her to make me two new bowls or give me a refund, and I 'll go somewhere else that cares and wants my business. NO APOLOGIES.. She walks off to somewhere in the back. So I asked another employee where she was going? He said online orders are made in the back of the restaurant.. I replied, Go get her. I preferred that she remake my order in front of me. So she did, and after completing my order, she told one of the cashiers to put my order in a bag, and she just walked off to the back. AGAIN NO APOLOGIES, NO SORRY THAT THIS HAPPENED. Before leaving, I told the cashier that the two original bowls were on the table behind her and to discard them. She said, That 's not my job. You need to throw them away. So I did. I will ever go back to this location again.

Unfortunately, my own experience here has gotten worse over time. I wish I could say it was good because I used to love this place but lately it’s just been pretty bad. Between orders that haven’t been right for the last couple of months, to dealing with staff who will ignore you, too having my order rescinded twice (The only good thing I can say about that is that they did refund me). It’s just been frustrating and I will not be returning anytime soon.

Last time, they were out of red hotsause ,2nd time out of sour cream,this time and Last time i go there, out of tortillas to make a burrito.