Smashburger - Rockville

I ordered my burger without tomatoes, while my wife included them in her order. However, both burgers ended up without tomatoes and neither had the smash sauce we requested. The dining area was also quite dirty, with leftover food and trash scattered around. When I finally received my food, I noticed he hadn't asked if I wanted to eat in or take away, but by that point, I just wanted to leave. When my name was called, my food was packed into two bags. I asked about my milkshake, and was told he would make it, but I ended up waiting and watching my ice cream melt away. It seemed like there weren't enough employees for the number of customers. The cashier was supposed to be in charge of making the milkshake. After waiting a while, I inquired about my milkshake again and was told that making it was not his responsibility — this was not great customer service. I noticed other customers getting frustrated with the service as well. In total, it took 30 minutes for my milkshake to arrive, and by then, my food was ruined. I would not recommend this place.

The customer service was excellent, particularly from the gentleman at the register. However, the food was just average and too expensive for what it was. I can't believe that two kids' chicken tenders, along with fries and a drink, cost almost $8. The burger was small and lacked flavor, with too much bread compared to the actual patty.

I had a real craving for a burger, and this place did not disappoint! I've driven by it numerous times, but today I finally decided to give it a try. I ordered the double avocado bacon burger, and it was fantastic! I'm not usually a big burger person, but this one really made an impression on me. It was juicy and packed with flavor, paired perfectly with some Smash fries that were expertly seasoned. This meal was a definite winner, and I will definitely be coming back!

We were told there'd be a 20 min wait for just burgers and fries... me and my kids were hungry why not, so a good amount of us in the restaurant proceeded to wait... I myself had to wait 30 min for me and my children's food....others waited even longer... food wasn't bad tho unacceptable amount of time to wait ... even as I left several people were asking me how long I had to wait and how displeased they were with there times as well...

Hey, it wasn 't too bad. This location had a nice clean interior with some okay service. The burger itself was pretty good but I just wish they 'd give more fries for the price. I opted for the large fries(paid like 5 bucks for 'em)and I ended up getting the same amount as my friends who got the medium(like $2 less). It was a bit disappointing but oh well. Over-all, it was ight.