Heirloom Kitchen - Rockwall

Very quiet and intimate eatery. We sat bar side which overlooked the water. Because of the recent storm they were out of alot of things. Our waitress was wonderful and apologetic and comped one of our meals! Speaking of meals the food was great. I had a turkey club (it had a fried egg on top plus avocado) husband had the smash burger which he said was the 2nd best burger he ever had. We finished it off with the tres leches cake. Wonderful!

The food was cooked to order, hot, fresh, and clean. The dining room is warm and inviting with great decorations.

Find something in Rockwall is the directive for late lunch-on-the-road hungry, flying the copilot seat on I-30E over Lake Ray Hubbard and still scrolling the app for something nearby. Heirloom rolls up with O.K. stars and looks like a good place to land. Next exit then right. Oh. It 's a hotel restaurant? Didn 't scroll far enough into the reviews. Oh, the dining room is closed? It 's not clear if it 's a time-of-day thing or a staffing thing. It 's just not open. But, the bar...C&B Scene...serves the full lunch menu. Ok. The place is visually lovely while dead as a mausoleum. The barkeep is pleasant and semi-attentive while working as her own bar back prepping for happy-hour or a dinner rush (management had better hope they keep her. The lunch menu is brief and more the baseline of a room service card (yep...it 's a hotel. Decisions for a bacon chee-burger, chicken sandwich, and two side salads were tapped into the kitchen order system. We were probably lucky it was just two for a roadie lunch. It 'd either be nice, it 'd satisfy as road fuel, or whatever. It was nice. Was it really farm-to-fork? Maybe. That 's the pitch toward the plate. We had a good middle-of-the-road experience, but we could 've been lucky to have had only two orders for a kitchen with a closed dining room. Our orders arrived timely and tasty with no time for dessert. Quick! It 's into the far-away restroom and we 're back onto and farther down the road sooner.

This place has the absolute WORST customer service! It took us 25 minutes to get someone to look our way to ask how do we get food, we never got drinks, we even asked to speak to the manager who gave off the vibe that he was annoyed. Everyone who walked in got seated, and we were told to just go sit wherever! I will not be back!

I celebrated my birthday dinner over the weekend at Heirloom Kitchen located inside of the Hilton Rockwall. Zach the manager made sure everything was set up with perfection. The entire management staff and server was extremely nice. The food was awesome. My guest was please with everything. I will like to personally thank you the Heirloom staff for providing excellent customer services for my 50th Birthday weekend. T.S