Mcdonald's - Rossendale

This restaurant is terrible. When we arrived at the drive-thru, we were informed that our order had been declined, so we had to drive around again. We decided to go inside instead. They were out of apple pies, chocolate brownies, and McFlurrys. Our order was incorrect with the wrong drink and a missing burger. To make matters worse, they served our food on a tray instead of putting it in a bag. We were so frustrated that we ended up taking the tray with us. I am beyond angry, absolutely furious. The tray is now in the garbage along with any remaining respect I had for this McDonald's. Disappointed!

The drive-thru staff at this restaurant were rude and unprofessional. They need to be retrained in customer service. I will not be coming back here due to the awful service.

Today, my daughter-in-law and grandson visited a restaurant for a treat. They used the drive-thru to order the meal, but were not asked if they wanted any sauces. When they asked for ketchup upon receiving the food, they were told it would cost 10p. Unable to pay with cash, my daughter-in-law questioned why they were not informed of this before paying. The situation escalated when the grandson became upset and started crying. The staff's reaction, including smirking, was not appreciated. The manager accused my daughter-in-law of being rude and shut the window, not allowing her to explain. Based on this experience, along with other negative reviews about cleanliness and staff behavior, it seems like the management of this restaurant needs to address these issues. My 7-year-old grandson no longer wants to revisit this establishment.

Toasted muffin no butter . I mean come on who has toast with no butter? Are the staff that stupid or do they just not care?

I want to give a huge thank you to McDonalds Rising Bridge for coming to the rescue! They generously donated 50 cups on short notice to Haslingden Primary School for teas and coffees to be sold at their Sports Day.