Antonio's Pizzeria - ROSSMOYNE

I am referring to the owners response to Clement in an earlier review. I think you missed the point or may not have got the full story from your staff. I was outside the shop this evening and noted that the gentleman was offended because your staff accused him that he SHOULD HAVE told her that he wanted the lasagne hot and ready to eat. I seriously don’t think the gentleman was offended that he was asked in future to inform them for future orders. It was the staff’s attitude that was offensive and seriously the apology should have been based on the way she was defensive of her own oversight.

Poor customer service. Ordered 3 pizzas and a lasagne for pickup. When I arrived, the lasagne was totally cold (from the chiller). When I asked why, the manager said I did not specify that I wanted it heated up. I find it ludicrous that I had to tell them I wanted a lasagne hot and ready to eat when the pizzas were prepared hot and ready for consumption. And she had the gall to blame me for their poor kitchen management. In all my years of ordering take away food, never had I have to specify I wanted a meal hot and ready to eat.

The pizza here is excellent and truly satisfying. It's great to see young people working hard instead of being glued to their phones. This has officially become my go-to pizza place!

The pizza was poorly made and the ingredients were carelessly placed on top. It also took an hour to prepare just two pizzas.

This is my husband's favorite pizza place. He claims that The Works is the best, and this is the Jumbo size. We always enjoy some in the car before heading home.