Sainsbury's Cafe - Rugby

The breakfast was good, but unfortunately I had to rush to the bathroom 30 minutes later. I won't go into details, but now my son is feeling unwell at home and my stomach is in pain. We won't be coming back to this restaurant.

The service I received on May 16, 2023 was awful. The girl at the counter was working alone, which was not right, especially during lunchtime. She was juggling drinks and the cash register, and while the queue wasn't too busy, her service was terrible. She didn't look up once, didn't apologize for the wait, and sarcastically told me to scan my nectar card if it had a decent barcode. She lacked manners, didn't say please or thank you, and said things under her breath in a sarcastic tone. After taking our order, she slammed the till shut and made our drinks. I had to clean crumbs off the table myself while another staff member watched. When our food was brought out by a different staff member who was just as rude, they didn't say anything, slammed the plate in front of my son, and walked off. The food was okay, but the service was not up to par with what it used to be.

We had an amazing breakfast at this restaurant this morning. The toast was perfectly buttered, the sausages were superb, the bacon was tasty, and all the other ingredients were cooked with care. Everything was delicious, and we were so impressed that we even asked to speak to the chef to convey our compliments. Despite a rude interruption from a colleague, we had the pleasure of meeting Kerry, who was lovely and did a fantastic job cooking our breakfast. She is a talented cook and we had a great experience dining at this restaurant.

I must admit it's been quite a while since we have been to Sainsbury's cafe in Rugby. We wanted a reasonably priced meal so decided to try here. Well so wished we hadn't bothered. There was only a choice of 4 meals, fish chips, sausage mash, ham, egg chips or jacket potato. The lady serving said they were short staffed. We went for ham, egg chips with bread butter. When it arrived the ham was obviously from a packet (2 slices), the 2 fried eggs were hard and well chips are chips, ok. It wasn't bread butter but bread margarine. Each meal was £6.60, not worth the money. We were very disappointed. The place always used to be busy but today was nearly empty. Would not recommend

Definitely going down hill No coffee machine for weeks now, 2hrs to closing, no food in chiller, one choice for kids drinks, not enough staff on front counter leading to long wait, the one member of staff taking orders, toasting food, making drinks, on a previous visit the same member of staff, telling people half hour wait for food, stopped taking orders, café was virtually empty and our order was within 15min, they just wanted to clean up early and close