Waffle House - Russellville

We were traveling and even short handed they pkg our meal to go. It was hot and good

Just passed through. Didn't stop here. Just during the couple minutes at the traffic light I witnessed 3 drug deals, 17 drunk fights, a solicitation, a vagrant child birth behind a dumpster, and 4 stray dogs disappeared into the back service door. Made me homesick for Blytheville.

We stopped at this place randomly during a road trip in the USA, the service was impeccable, thank you. Our lunches were delicious, a great start to our day!

I placed a order at 11:29 PM at 2404 N Arkansas Ave. Russellville Ar. Waffle house . I have placed several orders at this waffle house before today 8/8/23. I order my usually Patty Melt plate on wheat bread with hashbrowns scattered, smothered, chunk. my understanding that scattered means onions, smothered means cheese, chunk mean diced ham. And pattymelts come with grilled onions , bacon, beefpatty, and your choice of bread white or wheat ! I picked up my order when I got there the young lady waiting on me, must have been the one that took my order, because I had to keep repeating what I wanted, the cook look like a dear in head lights, as if he or she not sure and that don't matter , but they just stood there and starring at me ! Anyways I get home and this is what I had in my poor waffle house sack/ bag . My patty melt consisted of 1 small patty between 2 slices of wheat bread, that's it ....No cheese,grilled onions, bacon . I forgot to mention I had order a double hashbrowns , scattered, smothered, chunk . I barley got enough for 1 order and the only thing on the hashbrowns was diced ham, that's it. I was charged for the second helping of hash browns, I was charged for togo service charge, 1.18 I was charged togosupply fee . Needless to say I am not happy at all ....Here it is folks no one has integrity any more...If these employees needed more training....and they did...then someone needed to be there to help. Me as a customer ...I don't want to hear excuses if a new hire is having issues about whatever, then they should be told, to tell the customer please wait let me get my supervisor to help me with this order etc. I would be more understanding to that, than getting home with my order screwed up, but I still paid full price !

It's a hit or miss. I have noticed new people working on the grill and that can effect me personally lol. When they brought my chocolate chip waffle it looked like someone sat on it and forgot all about it then brought it cold. The chocolate chip didn't even melt, Even the hash brown wasn't really enjoyable, it was burnt and hard on the sides.