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Feedback gevenI found out after going to the bar to get some drinks that a 10% service charge is included after I had paid. It clearly states on the bottom of the bill that it includes an optional 10% of service charge can be removed from the bill on request. I emailed Barnsley about this and their response was a service charge has not been added but in says on the bill including not added. Now they are ignoring my emails. We were a group of 51 people out for a Xmas meal so I will be advising our club secretary to book somewhere else next year.
The restaurant had a beautiful setting, but the food was very disappointing. We ordered the Ham Hock Terrine, which was described as a main course but felt more like a light bite. The dish included Ham Hock terrine, potato salad, and an egg, but when it arrived, it was served on a small tea plate with only one new potato with mayonnaise and half a soft boiled egg. The quality of the food was okay, but it was not worth the price. We had to ask for bread and butter, which they provided for free, but we do not plan on returning to this restaurant any time soon. My husband even felt like he had been ripped off after dining here.
We made a reservation for a cream tea and were extremely pleased with our experience. The staff was welcoming and friendly, the scones were freshly baked, and the clotted cream and jam were just right. The conservatory had a lovely view of the rose garden and the decor was tasteful with beautiful China.
We stayed here for one night in May to celebrate my partner’s birthday. Our room was extremely comfortable and well equipped. We ate dinner in the restaurant which was absolutely delicious. Staff are extremely friendly and helpful. The breakfast buffet selection was extensive and the homemade granola was lovely. Thanks for a great stay.
Amazing food! And a fantastic wine list. I would highly recommend for an evening meal. Menu caters for a wide variety of needs.
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