Burger King - Saint Louis

I interacted with 3 different employees today (09/03/23) going through the drive thru. All 3 were great. Service was fast and friendly. Whopper and fries were fresh and delicious.

Don’t make mobile orders here. I was pulled around to the front and waited an hour for my one burger I never got while they immediately served everyone ordering at the drive thru.

I had another driver say they were going to the store then cancel and it took over an hour and a half to get here because of that. the second driver was very punctual and nice

Everything was cooked fresh. Dining room was clean, employees were friendly. Not bad at all.

The young lady who took the order, at the first window, was VERY sweet, patient, and professional?HOWEVER, at the second window ? (I believe he is the manager??? we asked for ketchup and then he yelled back at the young lady at the first window (in front of us , YOU DIDN 'T ASK THEM IF THEY WANTED KETCHUP!! We were shocked and tried to tell him it wasn 't her fault because we didn 't ask HER?? for ketchup because she wasn 't the one giving us our bag of food?? Then he said, NO, she should 've asked y 'all ? oh ok? ??????So because he threw us off by yelling at her, we forgot to ask for a lid to cover the frozen drink. He said to us, Y 'ALL KILLIN ' MY DRIVE THRU TIME??! Then asked us what size lid? We said to cover the frozen drink YOU just gave us ? This Dude just grab a bunch of lids and practically smashed them in my friend 's hands and basically shude us away but what he grabbed and have her were 3 small lids and 3 large lids?? we needed a MEDIUM lid???This Dude was soooo concerned about his, DRIVE THRU TIME and NOT his CUSTOMER SERVICE TIME smh ??? VERY sad and unprofessional. It 's crazy because back in the day, you would ask for a Manager and they diffused ANY situation in a professional, calm, and ALWAYS with some type of compensation(s so you wouldn 't say you 'll never do business with them again. Compensations as a businessman/businesswoman with a smile will ALWAYS bring in REPEAT customers aaaaand their friends will come too because of the customer 's testimony of how well their issue was handled. ? Hmmm NOT in this case?? the workers were friendlier and more professional than their so-called Manager ???I gave them more than 1 star ONLY because of the workers NOT the Manager at THIS location?BTW and this was my first time ever going to THIS place. And what 's the quote/saying about FIRST IMPRESSIONS???