Pizza Hut - Saint Louis

I ordered from the app. Each time, my order is complete and ready when I arrive. The employees are always pleasant and provide great service. Good food. Good pizza place. Great menu prices and selection.

This Pizza Hut is usually so awesome but today 6/27/2020 my food was horrible. This is easily the worst pizza I‘be ever had and definitely the worst Pizza Hut pizza I’ve ever had. The crust was soggy and the toppings seemed to not be all the way done. This was my first time eating here since March at the onset of Covid and I won’t be doing so any time soon. I’m really disappointed because before Covid I ordered from this location once a week and was always pleased. Fortunately the wings were still good so I at least had a halfway decent meal.

I placed my order at 7:14. They said the order would take 20min. When i got there at 7:45, the pizza was done. She showed them to me and I asked where the wings was that was part of my order. She said they where not ready yet. Waited another 20min before i asked for my money back. Then she said oh the wings ready now. But now my pizza was warm and didnt have smoke coming from it like she had showed me at 1st. Im guessing they are short staffed maybe, but i hope for better production in the future.

Avoid coming here if you can. It’s unsanitary and the atmosphere is horrible. The manager is very rude. She answers phones and puts everyone on hold. She doesn’t even look at you, and she cuts you off while speaking and speaks so monotone it makes you uncomfortable. She looks at you and says “what you want” rather than “what can I get for you” which is a more appropriate way. I wouldn’t dare treat one of my customers at my job this way.

If I could give less than one star for this restaurant I would. I called in the order thirty minutes prior to me picking it up. Phone curtesy doesn't exist at this place. The person that answered the phone was rude, hard to understand, and it took them more than three attempts to get my order right. Thirty minutes later I arrive to pick up my food and after multiple attempts at trying to find me in the system, I am told that my pizzas haven't even been made yet. The worker at the counter again was rude and kept interrupting me to answer the phone. I left without paying and without my food. Again, if I could give this place a real score, it would be a zero. I will never order here again.