Chuck's Roadhouse Grill - Saint Thomas

We just left this location, tonight the service was horrible I understand it was busy however. We were sat at a table. Waited about 15 min for anyone to take out drink order. By the time the server came over we had picked our food as well. So we placed both orders. Drinks took forever to come out, the app was not far after that. 3 of us shared it just to get something in ou stomach. While we waited we watched people leave, tables were left with dirty dishes, and half eaten food around us. The manger was not helping the staff , no was she out working the floor, saw her twice out back. The bartender (who was amazing) was clearing tables, bringing drinks, taking food to the tables. After while a few groups came in , they were there about 15-20min and they got there food. That was where my husband and I had enough and after waiting an hour and seeing people who came in after us get their food I asked for our drink Bill as we wanted to leave and go grab some fast food. Magically our food came right out. Again by the bartender assisting the server. My husband's steak was supposed to be med rare it was well done , mine and my daughter's food was a tab over cooked but we didn't care and ate it. As for the atmosphere... The AC either wasn't working or not on as it was so hot in there. The servers were sweating and fanning themselves.Again the manger did nothing to support her team, she only came out to help one customer who was upset with her food. Other than. That nothing. The bar was left unattended as the bartender was busy. The servers were racing around.

Decent food, good atmosphere, service is great. You get in on the bar side and get Kim for a server it’s always great. Get in after 9pm the half price apps for what you pay is fantastic. Highly recommend!

Food was very tasty and the portions were good. As my parents said, when they found Chuck's we realized we are able to eat stakes out of the house again.Their prices are very reasonable. It's like going to Montana's, for a lower proce.

Service was friendly and prompt. Food was decent and plentiful. We had yummy cheeseburgers for lunch. The prices were reasonable, and the washrooms clean. (I am not a sports fan but, for those of you interested, there were lots of big screen TVs with a variety of sports)

I love steak but you can only get the $25 one on skip the dishes. When I called, they said all the steaks should be on there but they aren't (at least from what I saw online on their menu). It's too bad because that's the only way to deliver. Edit: I ordered the $25 dinner and not only was it only slightly bigger than my hand (for the entire meal and my hands are small lol), but they overcooked it badly. I asked for medium and there was no pink because it was overcooked so badly. Also, no corn on the cob, just a tiny condiment container with some nibblets. Not worth it, especially going through skip where you pay far more. Bad first experience. I'll stick to the St. Thomas Roadhouse because they give you a lot more food for less money, cook it properly, tastes great, and are just amazing. Edit #2. (Decided to change this edit. Instead of putting the 2nd poor service that I had last) I thought I'd add that I reached out, like I was asked to do. Was then told to send a copy of my receipt, which I did, and heard nothing. I was appreciative they'd gotten back at first, but disappointed they never spoke to me again. Oh well, live and learn