Subway - Salisbury

WE used to go in there a lot but that all ended with our first complaint. They come out with a chicken breast sandwich a month or two ago. My wife drove up there to pick up 2 chicken sandwiches for our supper. She asked for them to be cooked FRESH. They were ready immediately, not really long enough to cook fresh. When she got home {we live about a mile away} the chicken was tough and we could not eat it, too chewy. I personally felt that the chicken was NUKED.I filed a complaint online expecting an apology firstly and then expected an offer to replace the chicken sandwiches which was the proper thing to do if your customer is unhappy. Her comment was that the chicken was not NUKED but no real apology, just Sorry. There was no offer to replace the sandwiches so I replied again and told them what I thought. It didn't matter ,they did apologize and ended with no offer to please me as a customer, just commented they hoped to see us again at the Subway location. I am in my 70's and am a professional and this is the first time on a complaint that I wasn't met with an offer to MAKE THINGS RIGHT. I have told all my friends about this incident and many, like me will NEVER go back. It was not the money as much as principle and fairness.

I really enjoy this restaurant. The staff is consistently friendly and quick. The vegetables are always fresh. It's conveniently located as well.

Got a Mediterranean chicken sub. The bread was very fresh and exceeded my expectations. Very pleased and would certainly recommend getting a sub here on your way through Salisbury.

Got free soup here one time so that was decent, the breads always good and fresh along with their other food.

I just thought I should write this to tell you I don't like subs but when I do your subs are pretty good.