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Feedback gevenHad a Really nice holiday, hotel is spacious and clean as well as rooms. There was also 4 kittens that were around the hotel but there wasn’t a shaded place for them with water or any food which i have seen in other hotels in Gran Canaria. Me and my partner didn’t enjoy the food at all as a vegetarian there wasn’t great options and everything just tasted plain and we ended up eating out or getting uber eats most nights. Pools are great though and nice places to visit.
Ignore the silly reviews about the shade and food. We 've just returned from a fantastic family holiday at this hotel and couldn 't be happier with our stay. I will try to elaborate further below; Service/Staff We arrived at the hotel at 21:30 and the receptionist promptly gave us our bands and ushered us into the restaurant so we could get some food and said he would check us in afterwards A great first impression. Most of the staff were courteous and always smiling and happy to help, we did however encounter a grumpy lady in the restaurant who told my wife off for not being able to find a spoon and taking one from on top of their service stand, then the same lady asked my parents to move to a smaller table as they were not allowed to reserve seats until we came down to join them for dinner (even though there were several free tables around at those points). Nothing major but it was annoying. Food The restaurant is not 'a la carte ' although some reviewers on here seem to think it should be. The food was great in my opinion, a low level servery for the children was great with the ice cream station just behind it. Every day there were freshly cooked dishes, ranging from eggs and omelettes at breakfast to fish and meat choices for lunch and dinner. The food was plentiful and was topped up and replaced regularly, although it was slightly repetitive, there was more than enough on offer to be able to go up for seconds etc and have a completely different choice. From memory, there were always; pizza, pasta, meat, fish, paella/risotto, stew and or curries on offer and lunch and dinner. You have to be a very picky eater or just expect Michelin star not to enjoy the food here. The top bar area always had chips, burgers, hot dogs, pizza and nuggets etc as well as fresh fruit and cakes for snacking between meals or if you didn 't fancy going to the restaurant for lunch. Overall we were impressed wit the food offering at the hotel. Pools With two young children (3 and 5) with us the pools and children 's areas were great. They both had great fun in the small pool and as it was very shallow, we felt comfortable being able to watch them play from our sunbeds. There is a lot of fixed shaded areas around this pool which is perfect for families and younger children. The middle pool was also great with two levels, which allowed space and depth for both to jump in (although diving is not permitted) The other pool had the slides in and we only ventured in there once as both were not competent enough swimmers to be allowed to use the slides. Overall an excellent family holiday and we would certainly go back!
Stayed here with my daughter, her husband, and 2 grandchildren. The food was excellent and a great selection three times a day. There is a snack bar near the pool where there is a more basic menu of burgers, hotdogs, chips, and fruit. The inclusive drinks were fine: there is beer, red, white, and rose wine, and sangria on tap in several locations. Also colas, lemonade 7up etc. So you need never be thirsty! All in all we had a wonderful time there and would definitely recommend the hotel.
Just returned from a family holiday with 4 generations from 9months to 83yr! This hotel has something for everyone. Plenty to keep the kids occupied throughout the day and night. But also space to have quiet time for those that prefer it. Excellent food and drink and animation team were one of the best I have come across . All the staff were friendly and helpful but 2 that stood out were Slevka on reception and Gonzalo from the animation team. Would definitely recommend this hotel!
Really nice hotel and hotel area! The pool area and the park is great. The rooms are comfortable and clean. The whole area is very clean. As I see it there are two minus with this hotel: there are way too few parasols, so you have to go to the pool really early in the morning otherwise you will be in the sun all day! The other minus is the dining area that’s very noisy! So many people at the same time and many children. We had to sit outside to get some breakfast/lunch/dinner ”silence”. So if you don’t travel with children I wouldn’t recommend this hotel. But for children it’s great, especially the pool area.