Rose Donuts - San Clemente

This has been a favorite spot of mine for several years. In addition to donuts, they also prepare food. Everything looks good. I personally have always ordered the same thing and not yet ventured out to try the other menu items a warmed croissant and large iced chai tea latte. Its been great every time, and the service is usually great also. Staff was always friendly and helpful. However, today 's visit was very different. When I asked for light ice on my iced chai tea, the woman filled the cup halfway with ice. When I reminded her that I wanted light ice, she said, this is light ice. If half a cup of ice is light are they now normally filling drinks to the brim with ice so you only get 1 sip of an actual drink? I told her, I,m sorry but thats too much ice. Her response was well I already poured it . This was a shocking response. As if I should accept my drink wrong just because she failed to listen initially and made a mistake. She acted inconvenienced to fix it as if she forgot that paying customers are the reason she has a job. I also asked for no whip cream, but I still wanted the sprinkle on top that they usually put on (I believe its cinnamon). She claimed they never sprinkle anything on top and questioned if I was confusing their restaurant with another, as if I dont know where I usually go. Strike two. I asked if she could please just add a sprinkle of cinnamon on top and again she acted very annoyed with me. I myself work in customer service and have done so for 24 years now. Of course nobody wants to go to work, but you slap a smile on your face and be friendly and helpful anyway. Fake it till you make it. I was really disappointed that this employee didnt understand the basics of customer service. Example: oh no problem. I would be happy to make that drink with light ice and a dash of cinnamon. Is there anything else we can get for you today? Thanks for stopping in. See you next time. Customer service really isn 't difficult if you are willing to just put in some effort. Hopefully they can improve on that with this employee, because I really do like coming here usually. I would hate to have to find a new place to go instead. But who wants to come in and be made to feel like an inconveience? Nobody.

It had been a while. Ordered my usual ham and cheese croissant. Pastry and cheese were great, ham was heavily processed and salty ?

Best Donuts and Service in San Clemente. Always friendly and fast.

Great food and donuts!!! Delicious. Parking: Located in a shopping center.

Great sandwich shop. Only $12 for a sandwich+fries and beverage. Other shops like Board&Brew charge $16 for the same stuff. Quick service taking only 5-8 min (after 11 AM). Staff always have a great attitude and seem as if they enjoy what they're doing. Overall, excellent.