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Feedback gevenI placed an order and arrived 25 minutes later, only to be told that my order had never been received. I was informed by a staff member named Cass that they would prepare my order quickly, promising it would take just 5 minutes. However, 20 minutes later, I had to request a refund. In total, I waited 23 minutes, which brought my wait time to 51 minutes. When I spoke to Cass about my experience, expressing that it was unacceptable, she seemed indifferent and walked away. As a result, I left without eating and still had a charge of 51 on my card because I had to leave for an appointment.
I placed a phone order and arrived 25 minutes later, only to be informed that my order had never been recorded. Cass assured me that they would prioritize my order and it would be ready in five minutes. However, after waiting another 20 minutes, I requested a refund. They refunded me $23, even though my total was $51. When I spoke with Cass again, she told me she couldn't provide a receipt. I expressed my dissatisfaction with the service, but she simply said she didn’t care and walked away. I left without any food and still charged $51 on my card, as I had to get to an appointment.
All foods are great very tasty perfect to eat while watching a sport game the restaurant is very clean many tvs when they decide to in
The dining experience was delightful. The staff was fantastic, especially the cashier, Chad, who was incredibly welcoming. Even when there were mistakes with my order, he went out of his way to assist me and made sure everything was perfect for my next visit. He's definitely a team member who genuinely cares for his customers. The customer service was excellent, and I will certainly return.
It seems like they ain’t even happy to work here. You come in and you don’t even feel welcomed. Yet chicken is hard and no sauce
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