George Lopez Tacos - San Mateo

I have to admit the food isn't the best, but the customer service is amazing. I was having trouble ordering at the kiosk and 2 workers came to guide me step by step. If you have dining credits you are able to use it here by swiping the membership card. I got the chicken nachos with all the fixings, an order of churros and a soda. It was odd that they put the nachos in a covered bowl with a lid because most of the chips were soggy on the bottom. The churro tasted like bread with sugar. I got the caramel sauce even though I had ordered the chocolate sauce. Overall it's a good place to sit down and relax a bit since the restaurant is right next to the theater where we need to be for the concert. There are other dine in options like Rock n Brew or the buffet, if you just need something quick Chingon will do the job.

Parking, location, wait- 2Food, atmosphere, staff-5+Love the buildout of this fast casual restaurant- Brick, tin roof, murals, open kitchen, variety of seating (booths, high top, traditional , music. Love the food. generous portions, fresh ingredients, built to order. The burritos are huge (5 lbs? and bowls are delicious, and served with homemade tortillas. The menudo is yummy and clear your sinuses spicy. The downsides are the parking, located in the back of the casino(I get it- they want you to gamble and the wait (minimum 30+ minutes prior to ordering . All the food is packaged to go but i always have leftovers.I will definitely be back when in the area.

Literally has been 3 years since I last ate here! I was so excited to go but everything is different now! Sad to say the huge dissatisfaction and disappointment as they no longer have where you can walk up and select the items you want in your meal like previous but had to order from the table with much confusion as to how. 18$ total for one build your own burrito but they charge you $4 for meat and $3 more for guacamole only for your food to arrive and missing guacamole in both burritos and one burrito missing the carne asada! And when I took it to the counter to ask about the error the workers were terribly rude and unprofessional accusing that I ordered it likeThat! Then with an attitude asked for more proof besides my text received. I found the receipt on my safari and showed them. And with an attitude said they would remake it. Burrito arrived very smallCompared to the other and missing the guacamole. My guess told me it was ok just ignore it and when I asked for a couple limes I was rudely told by there manager that they only have them on Saturday with the menudo.... I said ok and walked away. It's a crying shame that people cannot provide customer service like before. You can't see what they are doing or putting in your food as the glass is now frosted over . I did aquire limes at the bar and was yelled at by the bar attendant. I went and sat down to eat and was approached by some lady who didn't even identify herself as an employee or anything and even had her badge turned around so we couldn't identify her as she began to rudely think she can reprimand me for aquiring limes at the bar!!!! She started with I been watching you since you walked in!!!!! I'm like what is wrong with you people! You mess up a 18$ burrito and then get mad when I take back to be corrected????? Sick horrible mistreatment of guest! Without patrons this business would fail tremendously! George Lopez please check on your store! They suck ! The ambiance was not Chicano vibes at all for being Mexican food. Bring back the jazz and Latino oldies live bands .... Bring back the walk up choose your topping in person option! Covid is over now let's get back to life....will I be back? Probably not unless they improve their quality of service and change their unpleasant unpopular attitudes! The customer is always right. Customer service and satisfaction is always #1 they serve your food in a dam plastic bag and is not presented well. Before it was served with great pride and presentation! Where's all the extra items that used to be offered? The menu is so limited

Service is horrible. No personalization. $12.00 for a breakfast burrito that you can't customize because you have to order from a kiosk. The manager Yamida was absolutely no help either. I just wanted plain eggs. WOW!I won't come back.

I'd give zero stars if I could for the menudo. Really bad definitely not CHINGON......The tripe was very dark brown and looked like it was from 3 days ago. You gotta do better than this George......