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Feedback gevenI visited this restaurant and used the drive-thru when it was quite empty. I ordered a venti mocha frappuccino with no whipped cream. After a short wait, I saw a barista walk up to the window with my drink, which unfortunately had whipped cream on it. The cashier pointed out that it was supposed to be without whipped cream, so the barista turned around and scooped it off before handing me my drink. I have attached a picture to show what I received: a venti cup that was nowhere near full. I was in a hurry, so I just took it and left, but the worst part was seeing the girl who made the drink laughing at me from the back while they handed it to me. Paying $5.25 for coffee is already pricey, and to have it messed up, poorly fixed, served with less than the proper amount, and laughed at during the process is unacceptable. If you’re looking for a Starbucks, I'd recommend the one closer to the casino instead; this one is simply terrible.
The restaurant is extremely dirty! What a terrible experience! It's unpleasant to even look under the tables, and I won't even mention the state of the bathrooms.
Terrible service! The drive-thru experience was awful. Norma, the shift supervisor, was in charge and I believe she needs to go through training again. Customers should be offered basic items like sugar, a stir stick, napkins, a receipt, or even just a simple hello. I had to ask her for each of these items one by one. In the end, my café latte tasted watered down. It was a disappointing experience. I feel like I wasted my money.
This Starbucks is very convenient as it provides drive through service. Their drinks are well made. Staff are friendly. Cared to other Srarbucks outlets they often do not have food items available. And I have been given egg bite orders in cups rather than the more typical container at least three times as they do not have the supplies available
I ordered an grande white mocha and was shocked that it cost 5.25 when it's normally 4.95 and not only was it priced more than other places I've stopped at they didn't even make it a full cup it was more whip than anything else. I told the girl it wasn't a full cup she made a face rolled her eyes and had another made for me. That too wasn't a full cup of coffee either. I'm not going there if I can help it. Bad service with eyes rolling when you call em out on thier bad mistakes!!!! Not good for business...
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