Tropical Smoothie Cafe In Virg

This Tropical Smoothie was once my favorite location, but their poor customer service, lack of civility and respect for people of my abstract status changed all that. I recently came in for a smoothie and stood at the counter to place my order and the employees just looked at me, continued what they were doing and didn’t acknowledge me at all. I was taken aback by their aloofness and just proceeded to exit the door. On my way out, another customer came in with an abstract status unlike my own and they were greeted with gleeful enthusiasm. Perturbed by what happened, I called the manager and she was very feckless and dismissive. She had zero concern about my experience, but defended the indefensible acts of her employees. She claimed she’d have to watch the store’s video to see what actually happened. I’m just here to forewarn any potential melanated customers to not be surprised if you don’t receive acceptable customer service at this Tropical Smoothie location.

I watched as the girl making my smoothie called for the guy making my food to come out and kill a fly. He swatted at the fly, He then went and pulled my food out, touched it with the same gloves he swatted at the fly with. He did not even bother to change his gloves or wash his hands. Needless to say I left very upset, and threw my food away. I did not say anything at the time because I was very upset and had to be at work. This happened 9/2/23. Order number was #85.

I got a kids cheese quesadilla and it was delivered folded together in a ball shape and cut into 3 slices instead or four. I didn't want to assume someone messed with my order so instead i just thought it was a new way of rolling it and new portions and ate it. This place gave me 3 slices again on my next delivery so I thought it must be normal but then I went to 2 different tropical smoothies and they gave me four slices and folded it flat the way I've always gotten it before the balled up method. now I don't know if the balled up quesadilla was evidence of someone taking the 4th slice and just rolling the rest to make it harder to count.

The food and Smoothies are excellent. Again, it's a little pricey and if you order delivery, expect to pay a good portion more. Door dash has the delivery contract. With that said, its still worth it if you're not on a budget or you eat there once a week or so.

Tasty smoothies and food. Service is a bit slow and inefficient. Need additional staff to handle volume of walk-in and online orders.