Chipotle Mexican Grill - Santa Ana

I really honestly and truly want to love this food because it has so much potential but I Cannot get past the fact that every single time I order a burrito bowl its cold. there's cold food on my hot food and the hot foods not hot To begin with... And because of that I just don't like it. I understand that sour cream guacamole is gonna be cold however if the food is hot then that tastes good but if the food is mediocre and you're putting cold food on mediocre everything turns cold it's not my favorite place I've been there 3 times in my life and I don't like it.

Clean and friendly staff. Food is as good as other Chipotle locations.

The gentleman at the register, I believe his name was Evan, was rude while ringing us up for our order. He also mopped around me and my family while we were eating and dropped an iced tea lid onto the floor at the soda fountain and placed it back onto the tea container without cleaning it. The food was good as always but the service and cleanliness were awful.

Nancy ?? had an attitude when I came in with my kids to get a bowl . The machine was acting weird and she said ?can you check something to see if you were charged or not ? I said are you not able to print a receipt ? She threw my receipt in the bag and when I asked for lemons she was still rude . The chicken was not as good today but that?s a hit and miss . I don?t want to come to chipotle and have an attitude especially when I?m being kind .

Nice and convenient place to get to. As far as chipotles go, I feel as if they personally made some of the in-house toppings better, not much of a food critic but I?ll give it a shot. The grilled onions and peppers were fresh and had great flavor and same goes for the steak. Considering when it?s usually a slow time of day, the food was surprisingly fresh from what I saw. Personally I don?t see a reason to not come back like some Chipotles are notorious for.