Penn Station East Coast Subs

I went here on 4/18 in the rain. There weren’t many people there. A lady with her two kids and some homeless looking dude in a booth. I stood at the counter and was hoping someone would wait on me,then I noticed a sign that said”order here”. So….i went down there and stood there for 5 minutes being ignored so I just left. The TV was on but no one was talking. They saw me walk in. Some teenage kid that was wearing ear pods and a short little gal. At no time did anybody say hello or greet me. I feel sorry for the franchisee having such terrible representatives operating their expensive business. I guess you have to have a password for the secret club. Forget these fools.

From reading the reviews it seems the attitude attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat came around the counter. My boyfriend I are rather quiet so we didn’t ask what was going on until later— when we did all we asked was what time they closed, thinking maybe we’d accidentally come to the location that closed at 9 versus 10 (we arrived at 8:50pm). But no, we were told by an employee that actually close at 10pm but they typically try to close an hour early so that they can catch their bus on time…. presumably now they couldn’t because we came in?? They then made our sandwiches wrong— which we would have never known if they hadn’t told us our sandwiches were made wrong looked hopeful we’d say it was fine. We just confirmed how the order should be immediately regretted it bc the 3 employees became even MORE so PALPABLY annoyed that we didn’t just accept the sandwiches made incorrectly lol. Like wow! I don’t know what all this was about but lord what a way to try Penn Subs for the first time.

From reading the reviews it seems the attitude attentiveness of the workers at this location is a pretty consistent issue. I’m writing this review bc this was my first time at Penn Station the horrid customer service ruined the experience.I’m not sure what was up with ALL THREE of the members of the staff when we stopped by on Monday night, but we were met with sighs, eyerolls, irritation as soon as we came in which continued on throughout the experience. When we came in, the employee I assume was Samantha flat out ignored us while the other 2 employees just started at us from behind the counter. We just stood there awkwardly until Samantha finally finished rolling up the doormat came around the counter. My boyfriend I are rather quiet so we didn’t ask what was going on until later— when we did all we asked was what time they closed, thinking maybe we’d accidentally come to the location that closed at 9 versus 10 (we arrived at 8:50pm). But no, we were told by an employee that actually close at 10pm but they typically try to close an hour early so that they can catch their bus on time…. presumably now they couldn’t because we came in?? They then made our sandwiches wrong— which we would have never known if they hadn’t told us our sandwiches were made wrong looked hopeful we’d say it was fine. We just confirmed how the order should be immediately regretted it bc the 3 employees became even MORE so PALPABLY annoyed that we didn’t just accept the sandwiches made incorrectly lol. Like wow! I don’t know what all this was about but lord what a way to try Penn Subs for the first time.

Im irritated i came up on my break to bring a philly with old cheese back to the job for lunch.. A large was completely ruined by old slices of cheese that were so hard they refused to melt.. I was pulling hard chips of cheese out of my mouth and it was truly disgusting. Thanks

Never opened the store when I came. Still closed well after “open”