Biggby Coffee - Saugatuck

Great little coffee shops. And their mocha ice coffee is delish!

I ordered a hot mocha, a mango blood-orange freeze, as well as a sausage egg and cheese bagel. The mocha was good. And so was the bagel. But when I tasted the “blood orange and mango” freeze it tasted like sherbert ice cream. No taste of blood orange or mango what so ever. I was kinda disappointed cause I wanted it to taste like the fruit it described. But instead it tasted like crushed up smarties and ice cream. I came back up to the window. I apologized for the inconvenience and explained the it didn’t taste as described and I’d like a banana berry freeze instead in hopes it would actually taste like fruit. They then told me I’d have to pay for a whole other drink. I politely declined that offer. Overall, I was disappointed that the person at the window agreed with me that it didn’t taste anything like what it described. Then this girl, who just agreed with me that it tastes like sherbert, looks at her manager and then looks back at me saying I’d have to pay for another one. I really love supporting Michigan businesses but this just seemed like a gross neglect of customer service. I’ve worked in the service industry for many years now , and customer satisfaction was always my main concern. Especially if a menu item was improperly described. At the end of the day I want to spend my hard earned money somewhere where they value it I didn’t get that here. I will not be going back. Love Biggby but this group of staff did not care if I got what I payed for.

Very pleasant surprise today for Father's Day. Service was over the top excellent by our server at the drive thru window. Coffee/Latti preparation was spot on.Thank you

Great little spot on the way to downtown Saugatuck to grab coffee or cold drinks. They have some sandwiches and I think 2 drinks with alcohol (need to double check when I'm there next time).

Uh oh. This is some good stuff! The staff was very friendly and gave our pups a treat, so that helps. The drinks were made to perfection and the coffee doesn’t have the burnt taste like that other place that is way overpriced.