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Feedback gevenI just got back from our Christmas golf gathering and unfortunately had a disappointing experience at the restaurant. I have visited many times before without any issues, but tonight I had the worst meal I have ever paid for. I usually stick to fish and chips, but decided to try the steak and kidney pudding with peas, mash, and gravy. What I received was a "pudding" with a tough outer layer and no sign of steak or kidney inside, just a brown sludge. The mash was extremely overcooked and resembled a solid glue-like substance. Despite the disappointing meal, the beer was good, the service was okay, and at least the peas were fine. Overall, a very disappointing dining experience.
Terrible experience. Despite making a reservation, the tables were not prepared for us. The staff was impolite. I got sick and a family member experienced diarrhea. Overall, it was a disappointing experience.
What a terrible night, the bar staff were inattentive and slow, I had to wait 5 minutes to get served, usually not a problem but the pub was near empty. As for the management, save your complaints for someone who gives a damn, what a bad-tempered power-tripping bunch. I think they must really hate their jobs and really should look at different careers. It's called the hospitality business for a reason. Also, the pub lacks atmosphere it's a big empty shed, I think next time in the borders I'm off to Melrose.
I like weatherspoons food but the cleanliness and staff attitude let's this place down. Tables never cleaned, menus all sticky and staff are terrible. There isn't any competition in Galashiels so this is why people still go there and why they still open .
This restaurant is a typical chain restaurant, so you know what to expect to some extent. However, this particular location is not up to par. The staff is uninterested, customer service is lacking, cleanliness is subpar, and the quality of the food is below average, even for the price.