Trawlers - Seaford

Atmosphere and food were decent. Reason for low rating is poor service. Suggestions for management towards the end. Ordered a chef 's special grilled salmon. It looked appealing enough, but was thoroughly soaked in oil. I dabbed a morsel in some tissue which drenched it in oil (pic attached). After just two morsels, I had to send it back as it was way too oily to eat. I asked for it to be removed from our bill, and it was taken away without fuss, but without much concern for what was wrong with it. To clarify, we routinely cook salmon at home and this was much more oily than reasonable. I asked a server if they added oil, and to my surprise I was told that yes, oil is added so the fish doesn 't stick to the pan...which means this is fried salmon then, not grilled! Plus, even on a medium-heat pan, salmon can be cooked with no oil. When it came to settling the bill, the salmon was still in the bill! I asked again for it to be removed and was told point blank that these are the items we ordered, and items cannot be removed from the bill. After about 5mins of a polite 'standoff ' a staff member said a manager has to remove items from the bill. I suggested someone call their manager, and wondered why they didn 't think of it before rather than forcing me to pay. After another few mins, the manager instructed staff how to remove items from the bill, and I was on my way. Suggestions to staff and management: please train staff how to handle such situations. Show some empathy towards customers. Staff members were all polite, but adversarial rather than trying to find out my issues with the dish. They may well be correct in a situation, but a customer is much more likely to leave negative reviews than positive. Staff should also have a means of changing a bill if necessary. Once the bill was settled, I offered more information about the dish, including suggesting changing the name to pan-fried salmon or something. Grilled by definition means barely any oil is used. A different staff member told me they don 't use any oil with the salmon, it is grilled entirely oil-free. At this point I just thanked them for their help and left. Service: Dine in Meal type: Lunch Price per person: £1–10 Food: 3 Service: 1 Atmosphere: 4 Recommended dishes: Cod and Chips Special

Service: Dine-in Meal type: Dinner Price per person: £10–20 Food: 5/5 Service: 5/5 Atmosphere: 5/5 Recommended dishes: Fish, Mushy Peas

I had a wonderful experience at the restaurant for dinner yesterday. The fish and chips were fantastic! The staff was friendly, the service was quick, and the food was absolutely delicious. If I’m ever in Seaford again, I will definitely return.

I found this chip shop to be really great and surprisingly affordable—way less than I expected! The sausage was delicious and fresh. They also accept card payments, which is a fantastic convenience.

Service: Takeaway Meal Type: Dinner Price per person: £30–40 Food: 5/5 Service: 5/5 Recommended Dishes: Fish, Cod, Sausage