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Feedback gevenEnjoyed a lovely evening meal on our way home from Bristol airport to Plymouth. Lovely attentive staff and food.
Decent food but unfortunately shocking staff behaviour. i went for a birthday dinner with friends and the waitress was giving us death stares and judging us the whole time. made us very uncomfortable and ruined the atmosphere. she was very patronising as we ordered our food and drinks which made us feel quite embarrassed (for no reason). multiple waitresses ignored us calling them over and one girl took away our cutlery and sauces before we were finished without asking.
We have been here a few times before and have always been more than happy with the quality of the food and service. Unfortunately on this occasion I was left extremely disappointed! I ordered the Fish Pie which costs just under £15 and a pint of Mad Goose beer. When the Fish Pie arrived at our table the pastry top looked rather pale and probably could have done with a few more minutes in the oven as could the chips that were served up on mine and my partners plates. Upon cutting through the pastry top it was immediately obvious that the creamy leek sauce had either ‘split’ or not been cooked properly! I raised this with the waiter when he returned to check if everything was ok, but said to him that I’d have a go at eating it as we were short on time and I didn’t want to send it back and wait for something else. I tipped the sauce out of the pie dish onto my plate and it was very difficult to find any decent chunks of seafood, in fact all I found was a total of 1 small prawn (not King Prawn as stated on the menu) and 3 thumbnail sized pieces of Salmon and that was it. I don’t know if this pie recipe is cooked fresh or bought in so I feel it could be unfair to blame the chef on the night for the recipe, however the sauce should not of been served ‘split’. Unfortunately the serving staff failed to return to our table in a timely manner to clear the plates etc so I was unable to raise this further with them. The bar was also busy so I was reluctant to take my plate of food up and talk things through with the staff. The Mad Goose was also cloudy which it hasn’t been previously. My partners fish and chips were acceptable though.
Charming place with exceptionally courteous service. Our order consisted of 3 identical steaks and a chicken curry. While 2 of the steaks were good, unfortunately, one fell short of our expectations due to the meat not being as tender as expected. As for the chicken curry, it was enjoyable, but the meat could have been a bit more tender. Considering our experience, we would rate it an average of 3.4
Amazing food and great staff, just up the road from the Bridgewater Travelodge M5 , which was fantastic well worth the money plus it takes pets .