Caffe Nero Liverpool One - Sefton

While I understand that the lack of a cash till may have been due to COVID-19 safety measures, I believe that clearer signage indicating card-only payment should be displayed at the entrance of the store to avoid confusion. I appreciate the staff's efforts in resolving the issue and take partial responsibility for the misunderstanding. To prevent similar problems in the future, I recommend placing a prominent notice at the entrance to ensure that all customers are aware of the payment policy before entering the establishment. Despite this minor setback, I had a positive experience overall and hope to visit again in the future. Thank you to the staff for their assistance, and I hope that this feedback is received in a constructive manner.

This coffee shop is top-notch. The seating is comfortable both inside and outside, and the staff is extremely friendly. We opted for a vanilla and a strawberry milkshake along with a scone and butter. The scone was wonderfully fresh and the milkshakes were absolutely delicious. I highly recommend this place.

Got served an out of date muffin which unsurprisingly was very stale. Servers/baristas were very rude and bothered when I presented them with a gift card which they had no clue as to how to use it despite having no problems in other stores. Made me feel as though I was very unwelcome. Had to ask behind the counter for cutlery which seemed to be a big “ask” considering the served faces. Would not return again.

I visited this branch of Caffé Nero with a friend the other day whilst we were visiting Liverpool. I have visited this place numerous times before and it's always been OK. However, I would also argue that the experience here is not perfect and there's a thing or do the staff could do to improve this place. But first, for the positives. This café is located in a very nice part of the city centre. It is surrounded by a number of very posh shops, which does make for a very nice ambiance. Compared to other coffee shops, this place does look quite a bit more plush and upscale, which is very pleasing to the eye! The staff in my experience have always been friendly and efficient. I don't recall every having to wait an unreasonably long time in a queue here, even at the busiest times of the day. The café itself is also kept very clean and tidy, which is always good to see. However, now for the gripes. Firstly, the milk I was served with my cup of tea was rather peculiar. When I went over to my table, upon inspecting the little jug of milk, it actually looked foamy and strange, like some sort of strange concoction you'd get on a sci-fi television programme! When I poured it into my cup, the tea started to look weird and the end product looked like dishwater. However, upon taking a few sips of the drink, the taste was perfectly satisfactory, so panic averted! The taste of the tea was quite aromatic, which I quite like. Another issue I had with this place was the toileting facilities. In order to access the toilets, you need to type in the code displayed by the entrance to the toilet area. I usually hate these because they never work. In the past, the code has rarely worked for me for whatever reason, meaning this just adds an unnecessary layer of complexity to the situation. This place can also get quite busy at peak times. It was alright when I visited the other day, however there is sometimes a dearth of seating and with social distancing measures expected to be in place until the 21st June at the earliest, please bear this in mind. However, it should be borne in mind that the staff are legally required to socially distance the tables, so this isn't a criticism per se. My final issue with this place is the pricing, although I fully appreciate that this is not the fault of the staff, nor is the pricing issue unique to this franchise. The snacks at Caffé Nero are usually grossly overpriced and they hit your credit card hard, so please be aware of this. Having said that, the cost of hot drinks is in line with other establishments, such as Costa Coffee and Starbucks. Overall, not a bad experience here. There are a few things I would change about this place, but all in all they're relatively minor gripes. I think the staff should really inspect the milk before it goes out the customer, as to me it looked more like a frothy coffee than milk. But all's well that ends well.

My twin brother Stephen and I were heading to The Captain Alexander Pub and as the rain started to hammer it down we took shelter in this Caffe Nero in the Liverpool One shopping centre. Your standard Caffe Nero, quite cosy,nice decor and furnishings including plenty of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling shopping area. We were here on a Saturday afternoon, greeted warmly by a very pleasant member of the staff and after giving our details of name and phone number to assist with the governments track and trace system and then sanitising our hands we were allocated a table, we ordered a bottle of cola each and just chilled out in this popular Caffe Nero while waiting for the rain to subside. This is a covid 19 safe environment, staff are on the ball and keep social distancing rules in check. We really enjoyed our cola's in here before we moved on and although our visit was only fleeting as on every other visit to here we had a great time . This Caffe Nero is easy to locate along Peter's Lane in the Liverpool One shopping centre. Opening hours are; Monday to Sunday, Open from 8am. Due to the governments 3rd lockdown all pubs, bars,cafe's and restaurants throughout the UK are closed till at least the middle of February