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Feedback gevenWe love this place. It is by far our favourite restaurant to eat out. Food is always fresh and lovely and the staff friendly and extremely polite, however...We have unfortunately experienced an extremely unpleasant clashing between some customers and the Manager. I must admit, they were extremely rude, arogant and patronising towards the staff which is enough to make someone go bolistic but the manager handled the situation extremely badly. I understand they probably deal with people like those on regular basis which can build up but the way the whole thing was handled was extreme and is definitely not something you wish to witness when you are out enjoying a meal. Never had issues at China Palace but maybe it is because we treat the staff with the respect they need and it is a shame that there are people out there who give the Brits a bad name.
Just visiting the area and we started with. lovely starters and awaiting our main course my friend compls3 about the beer not been good and we were asked to leave but we were swore at and the main dishes were banged and taken off our table we were so embarrsed it was terrible we used to be regulars but not no more... Shocking the man was disgusting Im going to take this further i was burnt with the sizzling plates..
Have been here so many times and the food is phenomenal. No other Chinese places can compare to this one! The starters are the best bit, i could sit there for hours and eat chicken satays for 10. The staff are all decently nice but the chefs make the most magical food. Best restaurant you can go to in my opinion 10/10!
We booked for 5pm and were shown straight to our table after having temperatures checked. Reassuring that masks worn when walking around. Staff all very friendly as they were when we were there a few years ago so I don’t understand the negative reviews, although it got rowdy as we were leaving so maybe there’s an issue with customer behaviour… All dishes were delicious and the portions are spot on to avoid waste. Crispy duck course was perfect. The children loved it and we look forward to returning.
Booked a table and was looking forward to a meal out. Greeted by a horrible woman who barked at us about masks, although not mentioned at the time of booking. Made to feel very unwelcome even after asking politely for masks. She then claimed to not be able to find our booking so we just left and will not be returning. If their food is as good as their customer service then I am glad to have left.