Id's Kitchen Catering Services - Severn

I hope this message finds you well. I am writing to express my disappointment with the level of professionalism and customer service I have experienced with your establishment.On multiple occasions, I have attempted to place orders, but my calls consistently go unanswered, despite Google stating that your business is open. This has led to frustration and a significant inconvenience for me as a customer. I find it perplexing that a business seemingly in operation would consistently send calls to voicemail without providing any explanation.Effective communication is a crucial aspect of any successful business, and unfortunately, my interactions with ID's Kitchen and Catering have left much to be desired in this regard. As a potential customer, it is disheartening to encounter such challenges in attempting to place orders.I urge you to review your communication processes and ensure that your business is readily accessible to customers during the hours listed on various platforms. Improving responsiveness will undoubtedly enhance the overall customer experience and contribute to the success of your establishment.I appreciate your attention to this matter and hope to see positive changes in the future.

I ordered from her a few times. I can only speak to the goat soup and egusi and they were good. However, since this is out of her house service is inconsistent and sometimes nonexistent. The owner rarely picks up the phone and barely answers text to place an order. I am wondering if she actual welcomes business. Sheesh.

The food was delicious, it's African food so I understand it takes a long time to prepare and cook. Hopefully time management will be better next time. But I would recommend this place. I especially enjoyed the Jollof rice. I paid 20 dollars for each dish, I got three different dishes.

This is not a location, she made me wait outside and asked me to pay without even know if and when I would get the food.

What a wonderful experience. I got some food catered. Not only is the food amazing but the service was great. She was very responsive, professional, and accommodating. Thank you so much for everything!!