Sonic Drive-in - Shelby

Waited forever and left, so I can't rate the food , either poorly staffed or under staffed, that falls on management

They don't deserve 1 star, staff rude as hell, and they don't even have half of the food on the menu.

Love this little place in Marion, North Carolina! The food was tasty and hot...The float was good and the waitstaff is excellent.

The worst experience I have ever had at a fast food restaurant! We arrived at the restaurant at 4:30 and put in our order. At 5:12 I requested an update on our order. Once our order was received, it was wrong. I asked for the correct food they brought out the wrong food again. I asked for the correct food again, and was assured by a manager they would bring it out. I waited until 5:50 for the correct food to arrive, or to be given a refund and finally left because it was no longer worth the time or energy to attempt to get a refund or the correct food items. I am a very patient person, and generally do not make complaints as I recognize fast food is incredibly intense working environment. But this is the worst experience, I have ever had with a fast food restaurant. I paid almost $18 for nothing. Ridiculous!

If we could give a minus 10 we would. This place is just AWFUL! We ordered our food on the app while we were in one of their bay parking spots with only one other person that was already there parked one person in the drive thru we counted seven people working there that evening. It took them 25 minutes to make give us our order. The deluxe hamburger was absolutely tasteless. It's like the burger patty had no seasoning let alone tasting like it had ANY nutritional value to it. So I gave it to my hubby to eat then ordered me one beef hotdog only, which I ordered from the app again. BIG MISTAKE! And since it took 25 minutes to get our first order I should have just gone home found something to eat there because I thought since by that time there was absolutely no one there surely they could make one small hotdog up fast. Nope, they could not. We waited 25 minutes parked with no order in site. We finally called them they said they would be right back with us put us on hold. Seriously, no one was there, but us at this point. Finally we saw a bunch of cars come in we decided to go thru the drive-thru to get my order. It took another 15 minutes to get up to the window. So a total of 40 minutes to get my chili cheese all beef hotdog. The hotdog was still warm because they just made it when we drove up to the window. And it tasted good too. They did apologize, but I think after waiting 40 minutes for a hotdog they should had gave us our money back too. Also I don't know how this is even sanitary they had one of the employees two kids who came into the their restaurant running all around in there. Not only is that unsanitary because they were touching stuff most kids don't wash their hands, but it's unsafe to have two little kids inside a restaurant where your cooking stuff. But this will probably just fall on death ears where the Sonic company is concern. No one cares about the people who keep your company in business. But with this kind of horrible service you won't be for long.