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Feedback gevenThe tea was good, but the restaurant was very noisy and echoey. The staff was constantly making loud noises by banging chairs and tables while tidying up. It would be helpful for them to add some decor, like bookshelves, to absorb some of the sound. When we arrived, there were empty cups and trays scattered around, and the noise only increased as the staff cleared them. It felt like sitting inside a drum.
Costa Coffee has completely lost its original identity, with any signs of its origins being erased by Coca Cola. The expensive coffee now tastes cheap.
Unpleasant and unfriendly staff. Rude service with no friendly demeanor. Disrespectful attitude towards customers, forgetting orders and no apologies from staff. Will not be returning to this restaurant.
Great. Wonderful. I look forward to This Costa. We Visit All Most Costa Coffee Establishments in Kent. This one, Everything absolutely spot on. Only downside is that they have to close. Really. Great Staff Management Food Drink, Really Great. Sorry i don’t do photos. Don’t want customers in pictures, That’s all. Thank you COSTA
Visited coffee shop on 11th of April with friends around 2.30pm. Experienced very rude attitude from the stuff what basically changed our mood on this sunny day. Ordered drinks and shop assistant did put all four drinks on plate and did spill two of them and just asked us to collect. After my question is it normal to give spilled plate with dirty cups to the customer and got answer that yes this is normal. I suggest her to change the job if she is not happy working there what she answered she is happy to be face of Costa. Ok, I controlled my anger and just went with coffee to the table and after moment just come back to the till to ask some tissues to clean spill but guess what they was so upset with my remark as they completely ignored me and only after other costumer been asking to get attention to my request she with some anger passed me tissues. As I was with other people I decided to not escalate this and we did finish coffee but thanks to the stuff, no more Folkestone's Costa be my choice in the future.
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