Potbelly - Shirlington

Great food, excellent customer service! The person who was helping my boyfriend and I was very patient and was cracking jokes with us the whole time.

Don't order.I spent $30 on a what I thought decent(ish) size meal, but the prices for the portions is ridiculous.I also spent $4 on avocados that didn't come with my salad, along with other toppings that I paid for like bacon, that were just not there.Maybe a decent restaurant in person, but don't order unless you want to spend $30 on $5 of food.

SLOPPY. Meat fell out of my sandwich, soggy, sloppy just a mess. Had to eat with fork and knife. The worst location ever just rude service

Do not bother with online delivery. Ordered at noon, finally delivered at 2. The website claims it was delivered at 1, but there was never a driver pick up.Took 5 attempts calling in to get a single person to answer, they confirmed they haven 't even bothered to make the food or get it picked up because it was a small order (2 subs, one 'big ', is a small order? And this was an hour after the order was placed.When we finally got our food, it was completely covered in whatever sauce/toppings that are supposed to be inside the sub. I even chose 'light ' for the oil, but the entire sub/ wrapping paper was drenched.Terrible all around. Bad service and gross, soaked food. This place used to be great

The broccoli cheese soup was a congealed glob definitely tasted and looked old. We both had diarrhea after eating it. I had mac and cheese a couple of months ago from this same location and it looked VERY old so today's issue was not a one off or some kind of anomaly. I'm reporting this location to the health department.