Subway - Shropshire

The last several times I have visited, the food was decent but the customer service was terrible. The staff was very rude and abrupt.

The restaurant is decent, but service can be slow even when you are the only customer. The food is typical of what you would find at a Subway. There is a small indoor seating area and additional seating available outside.

Having difficulty with the card machine, our server was patient with us. However, the manager was rude, snapping her fingers in the staff member's face and demanding they move quicker. This was the worst manager I have ever encountered. It is said that people don't quit jobs, they quit managers. The service was vile, especially in front of a customer. I feel sorry for the server.

Old lady was very rude and the young guy couldnt wrap the subway properly. Workers taking up the seats.

Date of Visit: October 5th, 2023 My recent visit to the Subway in Shrewsbury Town Centre left me deeply disappointed and dissatisfied with both the service and attitude of the employee working on the evening of Thursday, October 5th, 2023. This experience was so off-putting that I feel compelled to share my thoughts to help others make informed decisions when considering dining at this establishment. From the very beginning of our visit, it was clear that this particular employee lacked basic hygiene practices and a customer-oriented attitude. The most concerning aspect of our experience was her refusal to change her gloves when handling meat and subsequently preparing a vegetarian sandwich. This not only showed a disregard for food safety but also raised serious concerns about cross-contamination. Furthermore, my companion and I had frequently swapped chicken out for other ingredients in our sandwiches during previous visits to Subway outlets, without issue. However, this time, the employee displayed a dismissive and uncooperative attitude when we requested the substitution. Her behaviour was unwarranted and, frankly, unprofessional. To make matters worse, when preparing our sandwiches, she used the same knife for cutting both the meat and the vegetarian ingredients, resulting in the sauces and meat contaminating our supposedly sauce-free, vegetarian option. This negligence not only impacted the taste but also posed potential health risks for customers who seek a vegetarian or vegan option. Finally, when we inquired about the availability of hash browns, we were met with a refusal due to apparent time constraints. It is disappointing that such a simple request could not be accommodated, especially when Subway's menu typically includes a variety of items that should be readily available during their operating hours. In conclusion, my experience at the Subway in Shrewsbury Town Centre on October 5th, 2023, was abysmal. The lack of hygiene, uncooperative attitude, and disregard for customer preferences displayed by the employee were entirely unacceptable. If this Subway is indeed a franchise, as many are, it is imperative that both the franchisee and their staff are held accountable for maintaining consistent quality and customer service. As a result of this experience, I will not be returning to this particular Subway location, nor will I recommend it to others, especially the local college students with whom my daughter is acquainted. It is my hope that by sharing this review, potential customers will be better informed and consider alternative dining options that prioritise customer satisfaction and food safety. In light of these issues, I can only give this Subway location one star, and I strongly advise others to avoid it at all costs.