Joe Pizza - SIMSBURY

Extremely disappointed with this visit. We’ve been coming for years and each visit for about a year has gone downhill.Tonight they are clearly short staffed. Tables are filled with dirty plates and even food. Our server did come by quickly for drinks, about 20 mins later for our order.We ordered a large pizza, small house salad mozzarella sticks.While waiting we saw a large party come in and was immediately annoyed as they claimed to have a reservation (again over heard) they at some point all walked out. They wanted the large booth on the back wall. It was covered in dirty dishes and clean silver ware waiting to be set up. Both servers were running around looking for the big party. One said “I asked them to wait just a second”. Mind you, nobody cleared that table, it had been more like 15 mins of them waiting.Our server also had a visible black eye, nothing wrong with it, just awkward.Food. Not newly as good as it should be or ever was.My house salad was gross, tasted like dirt. The demise began when on prior visits we realized that you’re now serving frozen mozzarella sticks, we miss the fresh mozzarella! Pizza is not New Haven style.It pains me to write this review, I have loved this place for so long! It will be a long while before we visit again.My suggestion is to come ahead of a crowd so you can avoid the short staff issue and hope the food is great.Ladies restroom was also OOO.

I was very disappointed at the cleanliness and service. I ordered a chicken gyro and it took 45 minutes and they gave me lamb. when I asked to change it the waitress gave me attitude. She also did not write my order down. An hour later I got my food.

The last five times we have ordered to go it has never been ready, as I stand here 20 minutes (now 25) after my pickup time. What have we ordered each if those five times? You might think like 20 pizzas… NO!!!! We ordered SALADS! SALADS!I’m not all sure what’s going on any more, but service IS NOT THEIR STRONG SUIT!

The last five times we have ordered to go it has never been ready, as I stand here 20 minutes (now 25) after my pickup time. What have we ordered each if those five times? You might think like 20 pizzas... NO!!!! We ordered SALADS! SALADS! I'm not all sure what's going on any more, but service IS NOT THEIR STRONG SUIT!

Very disappointed with them lately. When I order takeout, our pizza has been wrong every time lately (they use to be so great! I am assuming new cooks…?My last incident with them, I took my son to have lunch. We ordered our food with Joanne G (server . Our food came, she placed it on the table and THEN notified me that they only had sweet potato fries. I asked if they had anything else, she said only celery or cucumbers. That’s not a valid substitute. Usually I’m not picky, but for $10-$13 per meal and you can only enjoy half your meal, that isn’t fair. Also not having any juice for kids, only soda also was a throw off. They need to be upfront with people and let them know before they order if they are out of stock of something. What if someone had an allergy? What if someone wasn’t able to eat them? What if! I didn’t make a huge stink about it at the time, but they have seriously gone very downhill in the past few months. I did send them an email to speak with someone, but they never responded and it’s been almost a month.