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Feedback gevenBig mistake coming here for a quick bite. 20 min que with only 2 people in the queue to begin with, 30 mins later food arrives. It was tasty and nice but not what I ordered lol
Dropped into Sainsbury’s cafe for an evening meal. Still an hour and half to closing time. 1. Very limited menu most things not being served. 2. Very poor level of cleanliness Come Sainsbury’s do better!!!!
I visited the cafe for breakfast with my family. My first question to the assistant was Do you have Gluten Free bread? She answered Yes, we do . Great i thought. I 'll have the halloumi vegetarian breakfast with GF bread please , then the assistance said oh we don 't have gluten free bread! Isn 't that what my 1st question was?? Then she said I could swap the toast for an extra hash brown. Are your hash browns GF? , assitant: I 'm not sure, probably not! I suggested she ask a colleague to see if they were wheat free or not but she then said she had a customer ask the same thing the other day and was now sure they weren 't! As im wheat intolerant thankfully not coelliac i decided to go for porridge as did my son. So 2 porridges, plus items for my other son husband. She asked were we paying card or cash but then didnt say how much the total was. I obviously had to read that off the till for myself! Then the order came with only 1 porridge!! She had only put 1 through which not checking my receipt I 'd not realised so we then had to wait for a 2nd porridge to be brought over. I felt really let down that she did not go and find out about any of my questions and that a cafe in a supermarket that sells GF items do not supply them to eat in the cafe. I did feel that she needed extra training in dietary requirements as I 'm sure I 'm not the only one to ask these type of questions and also that she should feel able to ask colleagues for advice if she isn 't sure. Im glad i don 't live nearby as I would not be going back to this particular cafe again.
On the Sainsbury's website it says this cafe is supposed to be open until 7pm on Wednesdays, however we arrived around 6.20 and they said they were closed and would not let us purchase food.
We had been staying at the Premier Inn which I begrudged paying for a big buffet breakfast. We were late up anyway and had left transportation elsewhere. It was wet. Sainsbury was the only real option left. Sadly, it did not deliver. Now let's get some perspective on how sad this actually is. The Royal Oak in Farnham Royal not far away from here has 3 menus. The main menu, lunch menu, and autumn specials. And the food for me is rather damn good. I recommend. Now sainsburys have a small menu, which seems simple. They are a supermarket, that sell rather good produce, albeit more expensive than rival stores in my opinion. They have hardware, pans, oils, produce. So how is it my beans were luke warm, hard like uncooked properly, and stale. The hash browns are deep fried, better oven cooked. Everything is cooked in fat or oil. Which is unnecessary. I can cook better than that. When I pay for food I expect to have food that is better than what I could prepare. I will never ever eat here again. I ate in the cafe at Tesco extra Trowbridge, and that was in a different league completely. Get cooks who care and give them the tools needed to provide well cooked, better tasting and healthier food to your customers. Show you care. Because it feels like you don't.