Carvel - Smithtown

Incompetent girls behind the counter took 30 minutes and still didnt finish my order. Multiple people came and went while I was waiting. Left without the order.

I ordered my daughter?s birthday cake here, unfortunately got sick and had to request a different date for a pick up. I dealt with Teresa who was so kind and extremely understanding. She communicated with me by email, put me so at ease about having to reschedule, and overall was so nice and helpful, the cake came out beautiful and I couldn?t thank Teresa enough for being so sweet! Will definitely order here again!

This place was very nice. We brought our dog in here, and everyone loved him. The ice cream is also very good.

Well I always go to the one on 347 and 454, but it was getting late and would not make it on time as they close at 10pm. So I go here and get what i always get for my family and my sundae's were all 3/4 full..lol . I didnt want to say anything to the young girl and embarrass her so I just took my very empty sundae's that cost me more than 2 pies and went home to show my family..Maybe they should get trained by the staff from the carvel i go to all the time as they Load

Dont ever trust what time they say they close. If you were hopeing to get ice cream 30 MINUTES BEFORE THEY CLOSE. Nope dont even try, girl will walk out and call you annoying for coming so late for ice cream. You would think if a place says open until a certain time online and on the front of the store, they would be open until that time. Sure hope they didnt get payed in full for that extra half hour.