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Feedback gevenThis is by far one of the BEST Zaxby's I was on.... everything was as I asked! FRESH!!!
I have a grilled chicken sandwich with Mayo. The chicken was good, but the vegetables were not fresh. A thin limp tomato and a few devastating talks of salad. Too bad. If the vegetables were fresh, it would have been an excellent sandwich.
Went through the drive-through. Got home. Here's my salad. Or should I say my 1/2 salad???? No words. Why would they think this is OK?
Staffing issue. Drive thru line wrapped around building. Lobby was closed but somehow I entered (no signage indication. Manager stated I could not pick up online order inside. No mention of curbside. He wanted me back in my car at the end of the drive thru line. Food prep young lady saved the day by recognizing my name and telling manager she had order right there. Manager said staffing and was clearly stressed as he walked away. Guess we will wait awhile before returning until they resolve the staffing (or management issue.
??Super Team?? Danielle the store manager held her team together! When I arrived she was outside taking orders due to being short staffed. She was taking orders to let her team take breaks. Danielle showed what is being a team player and leading by example! She gave amazing customer service to every person who walked in. As I was leaving she was was cooking as her cooks took their break. She is truly a value to the company, she leads for success, teamwork, passion and innovation!! Zaxby?s you truly have an outstanding Store Manager!