Dunkin' - Somerset

The cashier was fantastic, but unfortunately, the donuts were dry and inedible. I purchased both donuts and munchkins, and the munchkins were just as disappointing. Given the prices you charge, I expected better quality food. From now on, I’ll make my own.

I can't believe it, but I broke down in the drive-thru! Some customers were really nice and understanding, while others were just outright rude. However, the Dunkin' Donuts employees were incredible. One woman came out to check on me and offered to let me use their phone to call for help. Her kindness and smile really helped ease the unpleasant situation I found myself in. I wish I knew her name—she truly is the sweetest person. The world could really use more people like her!

I really enjoy Dunkin' Donuts, but my experience yesterday was quite disappointing. I placed an order through the app and when I arrived, I went to the drive-thru to pick it up. I informed the girl at the speaker that I was there to collect my order and provided my name. After driving to the window, I repeated that I was there for my app order and gave my name again. She appeared confused and handed me an iced coffee that I hadn’t ordered. I returned it, explaining it wasn’t mine. Since my order wasn’t ready yet, I asked for a water and handed her my card to pay. She charged me over $12, then told me she needed to get her supervisor. When the supervisor arrived, she refunded my money but with an attitude, suggesting I should have mentioned it was an app order—despite the fact that I did so twice. She rolled her eyes and walked away, which I found very unprofessional. If a mistake is made, it’s important to acknowledge it.

Large, clean, and quiet store with really nice staff. My cold brew was really good. Just beware that although there is a Dukin sign at the front of the mall, the actual store is around the corner on the side of the mall.

The staff there is the friendliest around. The donuts are super fresh, the maple bacon are the best. You gotta stop in get great service and much love.